Privacy Policy

This Privacy Policy applies to this website ( and any other information system to manage activities and services that require interaction with you. Without limiting the foregoing, and for clarity, this policy applies in particular to the following applications :

Ideo Concept recognizes the right to privacy and is committed to protecting the confidentiality of all its customers, users of its computer services, as well as visitors to this website and any other platform through which you communicate with Ideo Concept. This Privacy Policy aims to explain in detail our policies and procedures for the collection, use, and disclosure of Personal Information that you choose to share with Ideo Concept.

Your Consent

By providing your Personal Information to Ideo Concept, you consent to the collection, use, and disclosure of such information as outlined in this policy. If we, Ideo Concept, change our Privacy Policy, we will post those changes on this page so that you are always aware of the type of data collected, how we use it, and the circumstances under which we may disclose it. Any changes to this policy will take effect immediately upon posting on this website, receiving a notification confirming such change, and obtaining new consent from you.


Cookies are small files sent to your browser from a web server and stored on your computer.

Non-personal information is non-confidential, non-exclusive, or non-personal information derived from your use of this website or any platform we provide to you, such as your web browser, domain name, and referral link.

Personal information is information that can identify you, including, but not limited to, your name, date of birth, postal address, phone number, personal email address, information on a credit card, and dietary preferences.

A platform refers to, in addition to this website, any software program, software interface, or other technology, including, but not limited to, the mobile application and web services.

Non-personal Information

Ideo Concept may collect and analyze IP addresses, Personal Information (such as your name, date of birth, email address, postal address, phone number, data on your credit card, usage history of our services, and certain other Personal Information), and certain non-personal information about the use of this website and platforms. Such data is used in aggregate format to help Ideo Concept determine general usage trends, administer, diagnose problems with this website or platform, or improve the layout of this website or platform. We may share non-personal information, summaries, or aggregated data about our customers with partners and third parties if we obtain your consent.


Ideo Concept may use cookies to record information about your use of this website or any other platform and sometimes to track it. In addition to improving the layout of this website and platforms, cookies allow you to customize the browsing experience according to individual preferences. Although most web browsers automatically accept cookies, you can usually modify your browser settings to prevent it from receiving cookies or to notify you when a cookie is sent to give you the opportunity to accept or refuse the installation of cookies. Even if you refuse cookies, you can still enjoy all the features of this website.

We may also collaborate with third parties who use cookies for marketing or advertising purposes. In this context, these third parties may use cookies to: (i) collect some of your Personal Information; and (ii) guide, optimize, and perform advertising activities based on your web browsing history, including your previous visits to this website or your use of our platforms. To measure the effectiveness of our ads, these third parties may also use invisible pixels or beacons (tracking tags or web beacons) to understand certain information about your web browsing history.

Collection of Personal Information

All Personal Information collected by Ideo Concept is information that you have voluntarily provided knowingly, either during your interactions with this website or any platform you may access.

We may also collaborate with third parties who aggregate Personal Information or non-personal information in the following ways:

  • To take advantage of certain features of Google Analytics, including, but not limited to, creating reports based on impressions recorded on the Google Display Network or providing demographic data about Internet users and their interests;
  • To collect, analyze, or aggregate your Personal Information (e.g., Internet user IP address, gender, age, and interests) to help us understand how users interact with this website or our other platforms, enabling us to improve our products and services.

Ideo Concept uses your Personal Information only for specific business activities outlined in your consent. However, it is important to note that your use of certain features managed by third parties and integrated into the website or platforms may be subject to statements, notices, or privacy terms that are separate and independent from this Privacy Policy. It is your responsibility to review these documents, which are available for your review on the platforms, so that you understand the practices and procedures employed by these third parties regarding the management of your Personal Information.

Ideo Concept will make every reasonable effort to protect your Personal Information. If you do not wish us to access this Personal Information, refrain from providing it to us. When you provide us with your Personal Information, you authorize us to use it in accordance with the terms of this Privacy Policy and any other applicable terms, including your rights to limit our use of Personal Information (see the 'Who to Contact' section below).

Use and Disclosure of Personal Information

Ideo Concept may process your Personal Information to create your user account, communicate with you by email or otherwise, process an online or phone order, manage your web service, manage your use of the website or any other platform, respond to a communication you have sent, better understand you and determine how we can improve your experience with us and our products and services, including through survey results, or for any other reason subject to obtaining your consent for these activities. Ideo Concept may also use your Personal Information to contact you about other products and services that may interest you (including those we may offer jointly with other companies).

We do not give, sell, rent, lend, or grant access to your Personal Information collected to any third party unless you have authorized us to do so.

Your Personal Information may be stored on servers hosted in Canada or elsewhere outside of Canada following a thorough analysis, for example, by a third-party service provider, and such Personal Information may be subject to disclosure in accordance with the laws applicable in those territories. Ideo Concept will inform you if applicable laws outside of Canada may not provide the same protection as the privacy laws applicable in Canada and will take all reasonable steps necessary to ensure that any Personal Information transferred outside of Canada is treated securely and in accordance with the data protection laws applicable in the territory where the information is processed.

Protection of Personal Information

Ideo Concept has implemented and enforces reasonable administrative, physical, and technical measures to protect the Personal Information it has in its possession and control against unauthorized access, use, modification, and disclosure.

Ideo Concept has established Personal Information retention processes aimed at retaining this information only for the period necessary to meet the purposes set out below or to otherwise comply with legal requirements.

Ideo Concept also takes special measures to assess potential risks associated with the disclosure of your Personal Information. In the event of a security breach, i.e., where your Personal Information is lost, disclosed without your authorization, or becomes accessible to an unauthorized person, we will inform you within a maximum period of one month of such a breach if there is a real risk of significant harm, such as, for example, physical injury, humiliation, loss of a business opportunity, financial loss, or identity theft. If the breach creates a real risk of significant harm, we will inform you directly as soon as possible. If we cannot inform you directly, we will inform you through a public communication. We will provide you with the information you need to understand the significance of the security breach and take necessary measures to reduce the risk of harm that may result from it. We will also report any security breach to government authorities and any other organization that, in our opinion, could mitigate the risk of harm that may result from this breach. We record all security breaches in a file. Following a security breach, Ideo Concept conducts an investigation to determine its causes and reviews the protective measures in place to prevent further breaches.

Note to Parents

Ideo Concept cares about the privacy issues surrounding Personal Information and is committed to protecting the online privacy of children and ensuring safe navigation for all users of its Site. Therefore, no Personal Information should be provided or displayed on this Site by a child under 18 years of age without the permission of a parent or guardian. If a user under the age of 18 wishes to provide Personal Information, they must first provide the email address of a parent or guardian so that we can obtain their permission or obtain the consent of a parent or guardian on behalf of the child. No Personal Information of a child under 18 will be knowingly accepted without obtaining this written permission.

If your child has already provided Personal Information, you can request to view this information for the purpose of modifying it or insist that we delete it entirely from existing records (see the 'Who to Contact' section below).

Who to Contact

If you have any questions or comments about our Privacy Policy or wish to take any of the following actions:

  • review the Personal Information you have already provided to us to modify, update, or delete it from our records.
  • review the Personal Information that your child under 18 has already provided to us to modify, update, or delete it from our records.
  • delete the Personal Information that your child under 18 has already provided to us.
  • request that we do not send you direct mail or contact you in any way.
  • report any violation of this Privacy Policy.

Attention: Director of Personal Information Protection, David Rancourt